Frequently asked questions

Have a question? We probably have the answer.

What kind of products work best?

Any physical product -- electronics, cosmetics, food, clothing accessories, home goods. The AI works best with clear product shapes against a visible background.

How long does it take?

Background removal takes about 5 seconds. Each styled photo takes 15-30 seconds to generate. A full set is ready in under a minute.

What image formats do you accept?

JPEG, PNG, WebP, and HEIC (iPhone photos). Maximum 10MB. Images are automatically optimized before processing.

Can I use the photos commercially?

Snaply doesn't claim ownership of your generated images — use them commercially anywhere. Some platforms (like Etsy) require sellers to disclose AI-generated or AI-edited content, so check your marketplace's policy before uploading.

Do credits expire?

No. Credits never expire. Use them whenever you need new product photos.

What are the quality guarantees?

AI results may vary. We use proven models and cannot guarantee consistent top-quality output for every image. If a generation fails technically, credits are refunded automatically. Otherwise, results depend on your product photo quality, shape clarity, and chosen style.

Can I regenerate if I want a different result?

Free-tier users can use remaining free shoots to try a different style. Paid users spend 1 credit per image; only failed generations are refunded.